The gamecock. (Columbia, S.C.) 1908-2006, October 25, 2004, Page 4, Image 4
Internet users not as safe online as they believe, researchers report 1
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WASHINGTON — Internet users at
home arc not nearly as safe online as
they believe, according to a nationwide
inspection by researchers. They found
most consumers have no firewall
protection, outdated antivirus software
and dozens of spyware programs secretly
running on their computers.
One beleaguered home user in the
government-backed study had more
than 1,000 spyware programs running
on his sluggish computer when
researchers examined it.
Bill Mines, a personal trainer in
South Riding, Va., did not fere much
better. His family’s 3-year-old Dell
computer was found infected with
viruses and more than 600 pieces of
spyware surreptitiously monitoring his
online activities.
“I was blown away,” Mines said. “I
had a lot of viruses and other things I
didn’t know about. I had no idea things
like this could happen.”
The Internet always has had its share
of risky neighborhoods and dark alleys.
But with increasingly sophisticated
threats from hackers, viruses, spam e
mails and spyware, trouble is finding
computer users no matter how
cautiously they roam online.
The technology industry is feeling
the pain, too.
Spurred by the high costs of support
calls from irritated customers, and
fearful that frustrated consumers will
stop buying new products, Internet
providers, software companies and
computer-makers are making efforts to
increase awareness of threats and provide
customers with new tools to protect
themselves. _
Still, many computer users appear
remarkably unprepared for the dangers
they face.
The study being released Monday by
America Online and the National Cyber
Security Alliance found that 77 percent of
326 adults in 12 states assur4d researchers
in a telephone poll they were safe from
online threats. Nearly as many people felt
confident they were already protected
specifically from viruses and hackers.
When experts visited those same
homes to examine computers, they
found two-thirds of adults using
antivirus software that was not updated
in at least seven days.
Two-thirds of the computer users
also were not using any type of
protective firewall program, and spyware
was found on the computers of 80
percent of those in the study.
The survey participants, a cross
section of Internet users, were selected in
22 cities and towns by an independent
market analysis organization, said AOL
spokesman Andrew Weinstein.
The alliance, a nonprofit group, is
backed by the Homeland Security
Department and the Federal Trade
Commission, plus leading technology
companies, including Cisco Systems,
Microsoft, eBay and Dell.
The group’s chief, Ken Watson, said
consumers suffer from complacency and
a lack of expert advice on keeping their
computers secure. “Just like you don’t
expect to get hit by a car, you don’t
believe a computer attack can happen to
you,” Watson said.
“There really is quite a perception gap,”
agreed Daniel W. Caprio, the Commerce
Department’s deputy assistant secretary for
technology policy. “Clearly there is
confusion. We need to do a better job
making information and practical tips for
home users and small businesses available.”
Wendy Avino, an interior decorator
in Lansdowne, Va., said researchers
found 14 spyware programs on her
borrowed laptop and noticed that her
$50 antivirus software was not properly
configured to scan her computer at least
monthly for possible infections.
“We don’t go in funny chat rooms, I
don’t open funny mail,” Avino said. “If
it says ‘hot girls,’ I delete it. We do
everything in the right way, so how does
stuff get in there?”
She complained she was misled
believing her commercial antivirus and
firewall programs would protect her
from all varieties of online threats; most
do not detect common types of spyware.
“It is very complicated for the average
home user,” said Ari Schwartz, an expert
on Internet threats for the Center for
Democracy and- Technology, a
Washington civil liberties group.
“There’s a lack of accountability all
around, from consumers who don’t
believe they should have to do this to
companies who blame the consumer. It’s
finger-pointing back and forth,"
Schwartz said.
Microsoft’s chairman, Bill Gates, said
the company spent nearly $ 1 billion on
its recent upgrade to improve security
for customers using the latest version of
its Windows software.
AOL purchased full-page
advertisements in major newspapers this
month pledging better security for its
subscribers. Dell has begun a campaign
to educate customers how to detect and
remove spyware themselves.
The government is increasingly
involved, too.
The FTC this month filed its first
federal court case over spyware. The
House overwhelmingly approved two
bills to increase criminal penalties and
fines over spyware. The Homeland
Security Department offers free e-mail
tips for home Internet users to. keep
themselves secure.
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“Fill the Bus” Food Drive for
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Garba Night: 7pm Capstone Hall
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