The gamecock. (Columbia, S.C.) 1908-2006, November 30, 1994, The Gamecock Holiday Shopper, Page 6, Image 18
s
Common
From staff reports
Santa Claus won't be the
only one checking a list twice
this holiday season to see
who has been naughty or
nice. Retailers and shoppers
will be checking lists for
shopping safety in hopes of
escaping any holiday mall
mischief.
But just how concerned are
Americans about mall safety
and how concerned should
they be, especially during the
peak shopping season?
"Most Americans feel that
malls and shopping centers
are generally safe, secure
places to shop," says Dr.
James S. Overstreet, director
of the USC Center for Retailing.
"Although shoppers are
more concerned about mall
. i v
crime than ever oeiore, tney
say fear is fueled by heightened
media attention about
overall violence, and not from
personal accounts of crime,"
he says.
Overstreet also is making
lists about mall safety.
Specifically, he is gauging
shoppers' concerns about mall
security and safety and how
their concerns alter the shopping
habits.
Funded by International
Council of Shopping Centers
(ICSC), the project measures
the shopping behavior of
more than 900 shoppers from
approximately 12 malls located
in urban and mid-sized
cities throughout the MidAtlantic
and Southern
regions. The research, which
will be released in February
1995, uses a criminality
index that factors in the
criminal activity of the surrounding
mall areas.
According to ICSC,
enclosed malls increased
security expenditures by 42
percent from 1987 to 1990.
And, with mall crime the No.
1 topic in the shopping industry,
retailers are looking for
answering in how to deal
with customers' increasing
concerns about safety.
For years security meant
information assistance only.
But in the past five years,
mall have increased security
spending dramatically,
improving everything from
Th(
sense ke]
lighting, both inside and outside;
increasing security personnel
and surveillance
equipment; and offering such
service as valet parking and
escorts to accompany shoppers
to and from their vehicles.
But all these measures
have been implemented without
the benefit of data that
reflect how people really feel
about mall safety, says Overstreet.
"Retail are walking a very
thin line between addressing
and rising security concern,"
says Overstreet. "Too much
emphasis can send the negative
message that a mall is
not safe or has a history of
criminal activity. Our
research finding about mall
safety that catalog and home
shopping network alternatives
offer," says Overstreet.
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Overstreet's research cor- ha
roborate previous research th
that shows that shoppers' pri- co
mary safety concern is the no
vastness of mall parking, and
that, once inside a mall, they
feel reasonably safe. "People pe
are less willing to park far fe;
away, and instead want, and re
perhaps expect, parking n<
available next to the mall in th
a well lighted environment," sa
says Overstreet. pi
This finding is not surpris- be
ing to Dr. Danny Baker, a th
USC criminal justice profes- p<
sor, who says the majority of th
mall crimes take place in cn
parking lots, as shoppers go ti
to and from the mall. a<
Baker says that, according tr
to the Bureau of U.S. Justice si
& Statistics, street and highway
crimes, which include B
crimes in mall parking lots, ai
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shopping
ve increased steadily over
e past 20 years and should
ncern mall shoppers, but
t scare them.
"There is no reason for
iople to walk around in
ar, but, they should have a
alistic concern and awareahrmt.
mall safetv and
e potential for crime, " he
iys. "The best time for peoe
to asses their shopping
ihavior is before they begin
leir holiday shopping. The
)tential for mall crime is
te greatest during the holilys
because of the combinaon
of increased shopping
:tivity and plenty of disacted
and hurried holiday
loppers.''
aker recommends people
dopt this simple pattern of
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shopping behavior:
Always park your vehicle
close to the mall in a
well-lighted area.
Always keep your hands
free, except for holding your
car keys.
Always place packages
in the trunk of a car, never a
seat.
Don't use money
machines in mall lots and
avoid carrying large sums of
cash.
Don't put handbags or
personal belongings where
they can be stolen when trying
on clothes in dressing
areas.
Be discreet when writing
personal checks and
showing driver's license to a
sales clerk.
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